SALES & REFUND POLICY

Why buy from Costello's?

Costello's enjoys a wonderful reputation with a high repeat clientele. Costello's policy is to create and maintain clients rather simply making a sale. Costello's staff are eager to assist all of their clients with the purchase of a piece of jewellery but only after they have received a full education on the product. No pressure is placed on the client to make a purchase and instead the client is encouraged to take their time in making a selection.

What guarantee do I get?

Costello's sales policy is that if a client is not happy with the quality of the goods supplied, they can return the goods within 7 days for a full refund. All goods sold by Costello's come with a warranty against faulty workmanship.

What does 'sale or return' mean?

All goods sold by Costello's are on a sale or return basis. If the client is unhappy with their purchase, they can return the goods within 7 days for a full refund.

Can I return my order?

Costello's return policy allows you to return your purchase within 7 days after delivery for a full refund. Please advise us by e-mail prior to returning the goods so we can expect to receive them and, upon receipt, a full credit will be made.

Do you keep a copy of my purchase?

For all goods sold over AUD$500-00, all details of your purchase, including a photo, are kept for a period of five years.